Deposits via courier express are always free of charge and are processed immediately upon receipt.
Withdrawal: Checks sent via FedEx have an escalated fee:
$40 for $1000
$60 for $1001 up to $2000
$80 for $2001 up to $3000
$120 for $3001 up to $5000
$150 for $5001 up to $7500
Money Order payouts have an $80 flat fee. If your account has been funded via Money Orders only and no payments have been processed during the past 30 days, you may apply to have your payout fee completely waived on Mondays during the free payout period if eligible.
Be aware that FedEx packages take 7 business days to arrive after the date the redemption is processed. Early inquires opened with the processor incur in a $10 fee.
Returned packages due to delivery impossibilities caused by incorrect or incomplete address information or inability to locate the recipient will incur in a $50 fee and will permanently ban your account from this payout method.
Stop payments cannot be performed by the merchant. In order to receive a refund of a check payout, the original check must be sent via express courier to the 5Dimes Group headquarters. Credits will not be issued until the check is in our possession. Express courier charges or any other fees incurred will not be covered. Contact Customer Service via Live Help to have the mailing instructions sent to you.
If forced to request a stop payment to the processor, the account will be charged a $250 fee and the credit will not be posted in your account until confirmed as completed by the merchant. Either case will permanently ban your account from processing check payouts.
Remember, money order redemption requests processed on Mondays between 9:00AM and 1:00PM ET may qualify to be sent free of charge if no payouts have been processed in your account during the past 30 days. Check redemption request up to $3000 may qualify to be sent completely free of charge. Checks for higher amounts will have an $80 discount applied if eligible. If you have received a withdrawal from 5Dimes in the past 30 days you are NOT eligible for a free withdrawal. You are allowed ONE free withdrawal every 30 days only. If you wish to wait 30 days and until a Monday to have your redemption processed for free, you must contact Customer Service at the time of your request via Live Help. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free/discounted will be processed having the corresponding fees applied without exceptions.