We process Person to Person withdrawals Mondays through Sundays from 9:00 AM ET to 1:00 PM ET. Payouts are processed only under the account holder's name within 24-48 hours after the request is submitted.
You are allowed to receive one payment per day through the Red Option or Green Option without exceeding three payouts in 7 days. The abuse of these payment methods may end in individuals/names being black listed by the processing entities. 5Dimes cannot be held liable for frozen funds due to black listing, or for the black listing itself occurring.
The minimum amount to be sent is $100 and the maximum is $1500. Fees range from $10 to $75 according to the amount requested. When the transaction qualifies to be your free/discounted payout, 5Dimes will cover $40 of the fee charged. Please check with our Customer Service Staff for availability on payouts via this method.
It takes up to 24 hours after the withdrawal is processed to receive your reference number needed to pick up the transfer. It is possible this number will be available after 7:00 pm ET on the day of the request. If the number is not available at that time, it will be available after 10:00am ET the following day.
Person to Person Express:
The minimum amount to be sent is $100 and the maximum is $500. Fees range from $5 to $25 according to the amount. This method is "Subject to availability" on daily basis; always check with our Customer Service Staff prior entering your payout request. You may need to choose an alternate method in case the option is out of service for that day. Alternate withdrawal options will incur in a fee if it does not qualify to be your free/discounted payout of the month.
After the withdrawal is processed from your account, the pickup details will be ready within 60 minutes. Chat with our Customer Service Staff to confirm the payout availability for today.
It takes up to 24 hours after the withdrawal is processed to receive the information required to pick up your transaction.
The minimum amount to be sent is $100 and the maximum is $2500. Fees range from $30 to $220 according to the amount requested. When the transaction qualifies to be your free/discounted payout, 5Dimes will cover $40 of the fee charged. You must contact our Customer Service Staff to check your eligibility to receive a payment through this option.
Remember, Person to Person redemption requests submitted on Mondays between 9:00 AM and 1:00 PM ET may qualify to be sent with for free or with a discounted fee if no payouts have been processed in your account during the past 30 days. If you have received a withdrawal from 5Dimes in the past 30 days you are NOT eligible for a free/discounted withdrawal. You are allowed ONE free/discounted withdrawal every 30 days only. If you wish to wait 30 days and until a Monday to have your redemption processed for free or with a discounted fee, you must contact Customer Service at the time of your request via Live
Help. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free or with a discounted fee, will be processed having the corresponding fees applied without exceptions.
5Dimes holds no liability for funds sent to clients blacklisted by any of the processors. 5Dimes cannot be held liable for funds frozen by the processor for clients taking payouts via the Green or Red Option. Any frozen funds due to a blacklisted receiver name are considered gone and will not be refunded at any time.