We process Person to Person withdrawals Mondays through Sundays from 9:00 AM ET to 1:00 PM ET. Payouts are processed only under the account holder's name within 24-48 hours after the request is submitted.
MG Red Option:
The maximum amount that can be paid via Money Gram currently is $350. Fees range from $10 to $25 according to the amount requested. When the transaction qualifies to be your free payout, 5Dimes will cover the fee charged. Please check with our Customer Service Staff for availability on payouts via this method.
You are allowed to receive one payment per day through the MG Red Option without exceeding three payouts in 7 days. Due to the dramatic amount of issues with other Person to Person transfer solutions, it is recommended to only do one transaction with MG Red Option per 7 days. While more transactions are permitted, a higher transaction volume per week is not recommended at this time.
It takes up to 24-48 hours after the withdrawal is processed to receive your reference number needed to pick up the transfer.
WU Green Option:
WU International is actively blocking US residents from using WU Person to Person services for international transfers. Any person in the US sending or receiving funds from multiple countries can and will be blocked by WU International. The blocking of transactions is solely based on the name of the user in the US. Receiver names used outside the US or sender names used to send funds to a person in the US have no bearing on the block of a US resident. For those who continue to choose to use the WU service, the recommendation at this time is to not send or receive funds from multiple different foreign countries. Pick one country to send and receive funds. If you have sent or received funds using WU with multiple foreign countries in the past two weeks, stop using the WU method. If you have sent or received funds with another offshore operation using WU with multiple foreign countries in the past two weeks, stop using the WU method.
The minimum amount to be sent is $100 and the maximum is $500. Fees range from $15 to $35 based on the amount requested. When the transaction qualifies to be your free/discounted payout, 5Dimes will cover the fee charged. You must contact our Customer Service Staff to provide information on all WU transactions received in the past two weeks from senders located outside the US. This two week time period includes all transactions from all offshore locations and operations. Failure to provide this information will pose a large risk to your future use of the WU service. Residents from all other countries have not had any issues with sending or receiving WU transactions.
It takes up to 48 hours after the withdrawal is processed to receive the information required to pick up your transaction.
Remember, Person to Person redemption requests submitted on Mondays between 9:00 AM and 1:00 PM ET may qualify to be sent for free or with a discounted fee if no payouts have been processed in your account during the past 30 days. If you have received a withdrawal from 5Dimes in the past 30 days you are NOT eligible for a free/discounted withdrawal. You are allowed ONE free/discounted withdrawal every 30 days only. If you wish to wait 30 days and until a Monday to have your redemption processed for free or with a discounted fee, you must contact Customer Service at the time of your request via Live Help. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free or with a discounted fee, will be processed having the corresponding fees applied without exceptions.