Person to Person (P2P) deposits are processed Monday through Saturday from 9:00 AM ET to 10:00 PM ET and Sundays 9:00 AM ET to 8:00 PM ET from your local retail location. We might have available locations 24/7, contact our Customer Service Staff via Live Help for details.
We accept cash transactions only. Although we have received transactions made online or with a credit/debit card, we hold no responsibility if the agency doesn't accept or confirm the transaction. Any fees for failed non-cash transactions will not be applied.
No transactions will be credited until we receive confirmation from our agency. Upon receiving the reference/control number, deposits generally take 20-40 minutes to be confirmed and posted to the account. However, on weekends and game days it may take up to 2 hours.We advise customers to deposit with anticipation of the start time of a particular event.
Customers are limited to one transaction every 8 days in their name per provider. If you have had a transaction in the past 8 days using this method, inform a Customer Service Representative so you are insured the proper instructions.
Make sure the sender name matches exactly the data used at the money transfer agency. Our system does not accept sender or receiver's name changes of ANY kind. Errors on any of these 2 fields will force you to cancel the transaction at your expense.
All clients are responsible for having proper identification for all transactions using P2P transfer services. Failure to have proper identification could result in not being able to recover blacklisted transactions. 5Dimes cannot be held liable for frozen funds due to black listing, for the black listing itself occurring, or for transactions placed on hold or under investigation by the international financial service provider.
Please Note - Limit amounts, fees, schedules and destinations may vary without prior notification.