|Person to Person (P2P)
|How to deposit funds to your 5Dimes account using Person to Person (P2P)
Person to Person (P2P) deposits are processed Monday through Saturday from 9:00 AM ET to 10:00 PM ET and Sundays 9:00 AM ET to 8:00 PM ET from your local retail location. We might have available locations 24/7, contact our Customer Service Staff via Live Help for details.
We accept cash transactions only. Although we have received transactions made online or with a credit/debit card, we hold no responsibility if the agency doesn't accept or confirm the transaction. Any fees for failed non-cash transactions will not be applied.
No transactions will be credited until we receive confirmation from our agency. Upon receiving the reference number, deposits generally take 20-40 minutes to be confirmed and posted to the account. However, on weekends and game days it may take up to 4-6 hours as the international processing agencies purposely delay approvals, leaving local agencies unable to confirm transactions. We strongly advise customers to deposit with anticipation of the particular event of interest.
Customers are limited to one transaction every 8 days in their name per provider. If you have had a transaction in the past 8 days using this method, inform a Customer Service Representative so you are insured the proper instructions.
Make sure the sender name matches exactly the data used at the money transfer agency. Our system does not accept sender or receiver's name changes of ANY kind. Errors on any of these 2 fields will force you to cancel the transaction at your expense.
All clients are responsible for having proper identification for all transactions using P2P transfer services. Failure to have proper identification could result in not being able to recover blacklisted transactions. 5Dimes cannot be held liable for frozen funds due to black listing, for the black listing itself occurring, or for transactions placed on hold or under investigation by the international financial service provider.
Please Note - Limit amounts, fees, schedules and destinations may vary without prior notification.
|Fees associated with P2P Deposits||
P2P Red Option
There is a minimum deposit of $100, and a maximum deposit of $690 (Subject to availability).
Fees are covered on deposit amounts of $250 or more. The fee charged may vary from $9.95 to $11.95. Only the amount confirmed by the agency will be reimbursed into your account. Use of credit/debit cards, instead of cash to do the transaction, may result in the transfer being returned to the sender. Additional fees incurred using credit/debit cards which exceed cash transaction fees will not be covered.
Customers must use the P2P red colored form for this type of transaction.
P2P Orange Option
The minimum deposit is $100, the maximum deposit is $600. $600 is also the monthly limit per sender that may be reached in a maximum of four transactions.
First time users of this method must provide all personal details to the processing agency. Once the user is registered, future transactions will be easily issued. When your transaction is completed, you may proceed with Step 2 through our online Cashier, or contact our Customer Service department to report the 11 digit reference number.
Fees are covered on deposit amounts of $250 or more. The fee charged may vary from $5 to $30. Only the amount confirmed by the agency will be reimbursed into your sports account. Using your bank account to complete the transaction online is not allowed. Use of credit/debit cards, instead of cash to do the transaction, may result in additional fees charged by your credit/debit card issuer. Additional fees incurred by using credit/debit cards which exceed cash transaction fees will not be covered.
Customers must use the P2P orange colored form for this type of transaction. For more information on this method, contact our Customer Service Live Help.
|How to withdraw funds from your 5Dimes account using P2P
We process P2P withdrawals Mondays through Sundays from 9:00 AM ET to 1:00 PM ET. Payouts are processed only under the account holder's name within 24-48 hours after the request is submitted.
P2P Red Option:
The maximum amount that can be paid via P2P Red Option is currently $400 (subject to availability). Fees range from $10 to $28 according to the amount requested. When the transaction qualifies to be your free payout, we will cover the fee charged. Please check with our Customer Service Staff for availability on payouts via this method.
You are allowed to receive one payment per day through the P2P Red Option without exceeding three (3) payouts in 7 days. Due to the overwhelming amount of issues with other P2P Red Option transfer solutions, we recommend to only do one transaction with P2P Red Option every 7 days. While more transactions are permitted, a higher transaction volume per week is not recommended at this time.
It takes from 24 to 48 hours after the withdrawal is processed to receive the information needed to pick up the transfer. Remember, Person to Person redemptions processed on your free payout day between 9:00 AM EST and 1:00 PM EST, may be free of transaction fees only if your account is eligible for a free payout. Payment methods with a fee of $80 or less will be processed free of charge if no payouts have been sent in the previous 30 days and if sent on your free payout day. You are allowed one free withdrawal every 30 days only. By default, Monday is the free payout day assigned to all accounts. Customers may modify their free payout day ONCE. If you wish to wait until your free payout day to have your redemption processed, you must contact Customer Service via Live Help or call our toll free number 1-800-430¬5896. Any payout request that does not qualify to be processed free of charge, will be processed having the corresponding fees applied without exceptions.
For more information visit our Person to Person FAQ or contact 5Dimes Customer Service Live Help.